This policy applies to every booking made on taghazoutsurfers.com and is part of our Booking Terms. Payments are collected by TSTOV LTD; the services are delivered in Morocco by our partners Taghazout Surfers (surf lessons, rentals, guiding and transfers) and Amlal (accommodation).
Deadlines are counted from the time we receive your message, in Morocco time, up to the start of the session, the pickup time or the check-in date.
How to cancel or change a booking
- Email taghazoutsurfers.teams@gmail.com or send a WhatsApp message to +212 668 366 890 with your name and booking number.
- We confirm the cancellation or change and the refund amount in writing.
Surf lessons, rentals and surf guiding
- 48 hours or more before the session: full refund, or a free change to another date.
- Less than 48 hours before the session: the 30% deposit is kept and the rest of what you paid is refunded. Instead, you can move the session once, free of charge, to another date during your stay (subject to availability).
- No-show, or arriving too late to join the session: no refund.
Accommodation, surf holidays and surf packages
- 30 days or more before arrival: full refund.
- 29 to 14 days before arrival: we keep 50% of the total price and refund anything you paid above that.
- Less than 14 days before arrival, or no-show: no refund.
- Change of dates: one free change if you ask 14 days or more before arrival, to new dates starting within 6 months of the original arrival date, subject to availability and any price difference.
- Late arrival or early departure: no refund for unused nights, meals, sessions or other services.
- Transfers and sessions included in a package follow the package rules above.
Airport and bus station transfers (booked on their own)
- 24 hours or more before pickup: full refund.
- Less than 24 hours before pickup, or no-show: no refund.
- If your flight or bus is delayed, message us as soon as you know so we can adjust the pickup.
Weather and unsafe sea conditions
- Our coaches decide whether conditions are safe. If we cancel a session for safety (for example strong wind or dangerous waves), we move it to another time or day at no cost.
- If no new date is possible before you leave, we refund that session in full.
- If a session goes ahead safely, conditions you do not enjoy (small waves, wind, rain, cold water) are not a reason for a refund.
Cancellation by us
If we cancel a service for any reason other than your own cancellation, we offer an alternative where possible. If you prefer, we refund in full what you paid for the cancelled service.
Personal circumstances and insurance
Outside the rules above, we do not refund costs caused by personal circumstances, such as missed or cancelled flights, illness or injury, family emergencies, travel disruption or a change of plans. Please take out travel insurance; on request we provide an invoice or booking documents for your claim.
How refunds are paid
- Approved refunds are sent within 5–10 working days to the original payment method: card payments are refunded to the same card through Stripe, PayPal payments to your PayPal account, and bank transfers to the account you paid from.
- Cash payments made on site are refunded by bank transfer or PayPal, to the account you give us.
- Your bank or card issuer may need a few extra days to show the refund.