Booking terms

This website is operated by TSTOV LTD (company number 15919027), registered in England and Wales, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom ("we", "us"). TSTOV LTD runs the website and the online booking platform and collects online payments.

The services are delivered in Morocco by our partners:

• Surf lessons, board and wetsuit rental, surf guiding and transfers: Taghazout Surfers, our local surf school partner. Operating address: Taghazout 80022, Agadir-Ida Ou Tanane, Morocco (the place shown on our Google Maps listing).
• Accommodation in surf holidays and surf packages: Amlal, our accommodation partner, which runs the rooms, check-in and house rules.

For every booking made on this website, TSTOV LTD collects the payment, including the accommodation part, and these Booking Terms and our Cancellation & Refund Policy apply to the whole booking. Our team is your contact for questions, changes, cancellations and refunds.

• Each service page and the checkout show what is included, the duration, the price and how it is charged: per person, per day (session), per night or per booking.
• Unless the service page says otherwise, a group surf lesson lasts about 2 hours and a private lesson about 3 hours, with surfboard, wetsuit and a coach in the water.
• All prices are in euros (EUR, €). Before you confirm, the checkout shows the full total, including the optional add-ons you selected.
• Optional add-ons are only charged if you tick them. The Friends & Family add-on (€12 per companion per day) is for a friend or family member who does not surf and comes along with the group for the day (transport with the group, beach time and tea). It does not include a lesson or equipment.
• Prices may change before a booking is confirmed. Once your booking is confirmed, its price is fixed; discounts or promotions published later cannot be applied to an existing booking.

• Pay online at checkout (card through Stripe, or PayPal): your booking is confirmed as soon as the payment succeeds. You see a confirmation page and receive a confirmation email.
• Booking request without online payment: you see an acknowledgement page and receive an email. The booking is confirmed only when our team confirms availability in writing, by email or WhatsApp, normally within 24 hours.
• Before your first session or your arrival, we send you by WhatsApp or email the meeting point (Google Maps link and, where useful, a short video), the start time and, for transfers, the pickup time and place.
• We may refuse a booking before it is confirmed, for example when the dates are no longer available.
• For group bookings, the person who books confirms that they may book for the whole group and accepts these terms on its behalf.

• Online payment at checkout (card or PayPal) charges the full total shown at checkout.
• For a booking request confirmed without online payment, a 30% deposit is due within 3 days of our confirmation, using the payment link or method we send you. The balance is due on arrival or at your first session for lessons and rentals, and before check-in for accommodation, surf holidays and packages.
• Some promotions, events or last-minute bookings require 100% payment to be confirmed. We tell you before you book.
• Accepted payment methods are the ones shown at checkout or in our payment request: card (Visa, Mastercard and other cards accepted by Stripe), PayPal, bank transfer, and on site, cash in euros or Moroccan dirhams at the exchange rate of the day.
• If a payment is not received on time, we may cancel the booking and release the dates after telling you.

To change dates, the number of people or services, contact us as early as possible. Changes depend on availability and may change the price. Date changes and cancellations follow our Cancellation & Refund Policy.

In short (the full rules are in our Cancellation & Refund Policy, which is part of these terms):

• Surf lessons, rentals and surf guiding: full refund or a free change of date if you cancel 48 hours or more before the session.
• Accommodation, surf holidays and surf packages: full refund 30 days or more before arrival, 50% between 29 and 14 days, no refund within 14 days.
• Transfers: full refund 24 hours or more before pickup.
• Sessions we cancel because the sea is unsafe are moved free of charge, or refunded if no new date is possible before you leave.
• Approved refunds are sent within 5–10 working days to the original payment method.

We may cancel a booking where necessary, for example for safety reasons or if a partner can no longer deliver the service. We tell you as early as we can and offer an alternative where possible. If you do not accept the alternative, we refund in full what you paid for the cancelled service.

If you arrive later than the booked date or time, leave earlier than booked, or do not show up, there is no refund, credit or compensation for unused accommodation, sessions, meals or other booked services.

Weather and waves cannot be guaranteed. Wind, swell and tides can change the time, place or format of a session. Our coaches choose the spot each day for the conditions and your level, and decide whether it is safe to surf.

If we cancel a session because conditions are unsafe, we move it to another time or day, or refund it as set out in the Cancellation & Refund Policy. Conditions that are safe but not to your liking (small waves, wind, rain, cold water) do not give a right to a refund.

• Surfing, yoga, excursions and other activities carry risks. You decide whether your health, fitness, swimming ability and experience are suitable for the activities you book, and tell us in advance about any medical condition, injury or pregnancy.
• You must be able to swim and must follow the coach’s safety instructions. Coaches may stop a participant who puts themselves or others at risk; this does not give a right to a refund.
• Children take part under the responsibility of their parent or guardian.
• We are not responsible for the loss, theft or damage of personal belongings, except where the law does not allow this to be excluded.

We strongly recommend travel insurance covering cancellation, illness, medical emergencies, travel disruption and surfing. Costs caused by personal circumstances (missed or cancelled flights, illness or injury, family emergencies, travel disruption, change of plans) are not refunded beyond our Cancellation & Refund Policy. On request we provide an invoice or booking documents for your insurance claim.

We are not responsible for events outside our reasonable control, such as severe weather, natural disasters, war, government restrictions or border closures. Where possible, we offer another date, a change or a refund. Personal circumstances are not force majeure and follow the normal cancellation rules.

Each guest is responsible for holding the passport, visa and other documents needed to enter and stay in Morocco. We are not responsible if you are refused boarding or entry.

Photos and videos may be taken during sessions and activities. If you do not want to appear in them, tell the coach or photographer.

We use your personal data to handle your booking and deliver the services, as described in our Privacy Policy. We do not sell your personal data.

If something is not right, tell your coach or our team straight away so we can fix it on the spot. You can also write to us by email; we reply as soon as possible and at the latest within 7 days.

• Email: taghazoutsurfers.teams@gmail.com
• Phone / WhatsApp: +212 668 366 890 or +212 668 903 697
• Opening hours: Monday to Sunday, 9:00–18:00 (Morocco time)

At checkout you tick a box to accept these Booking Terms and the Cancellation & Refund Policy. The box is never ticked in advance, and you cannot book or pay without it. We record the date, time and version you accepted with your booking. By accepting, you confirm that:

• you have read and understood these terms and the Cancellation & Refund Policy;
• you accept them for yourself and, where relevant, for the other people in your booking;
• the information you give is correct; and
• you will pay according to the payment schedule.